Management Services
Managed Billing Services
TSL will sit between the Client
and the Supplier, verifying all voice and data invoices, the service
includes;
- Verification of monthly Call Charges
- Verification of monthly Wholesale line rental
- Identify tariff discrepancies
- Supplier Management
- Toll Fraud/Call Abuse
- Premium/ Non- Geographic
- International call levels
- Long duration calls
- Frequently dialed destinations.
- Verifying calls against the call logger
- The management of the Supplier relationship
- Handling of service level issues, process reviews,
customer request for billing amendments, etc.
- Ownership of any billing issues to appropriate
closure
- scalation and daily contact with Suppliers Account
Management team
Managed Call Logging
How can The Call Loggers Help?
We provide a fully managed call logging solution.
All the benefits of your own call logging system but without the
associated problems.
What do I Receive?
Simple to understand management information on costs,
quality, network management and fraud/abuse.
Why use our Service?
Our service removes all of the hassle and management
of call logging. Plus we help you understand the results. As the
Client you will receive cost, performance, operator, quality, fraud
and Network reports and we also take time to explain how to interpret
them.
Service Management
TSL will manage the interface between
your suppliers and your internal and external customers.
Managed Procurement Services
TSL offer managed procurement service
to customers wishing to have confidence in the procurement of goods
and services within their organisation.
Ideal for those businesses with resource or knowledge
issues.
Within the service the following areas are
managed:
- Negotiating, awarding, and administering contracts
and agreements
- Purchasing materials, capital equipment, goods,
and services
- Materials management
- Project support
- Indirect spend management
- Strategic sourcing programs
- Cost reduction programs
- Contract close-out
- Contract audits
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